Last Updated: 5 October 2025
Travel Max Cabs ("we," "our," or "us") operates the website travelmaxcab.com and provides cab booking services in Bengaluru and across Karnataka, India. This Privacy Policy explains how we collect, use, store and protect your personal information when you access our website or use our services.
By using our website or booking a cab through any of our channels, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
1.1 Personal Information
When you book a cab or contact us, we may collect the following personal information:
- Full Name: To identify you and process your booking.
- Phone Number: To communicate trip details, send booking confirmations and coordinate with the assigned driver.
- Email Address: To send booking receipts, invoices and service-related communications.
- Pickup and Drop-off Locations: To plan the route, assign a suitable vehicle and calculate the fare for your trip.
1.2 Trip Information
We collect details related to your bookings, including trip date, time, vehicle type selected, distance travelled and fare amount. This information is necessary to fulfil your booking and maintain accurate records.
1.3 Automatically Collected Information
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- IP address and approximate geographic location.
- Browser type, operating system and device information.
- Pages viewed, time spent on pages and navigation patterns.
- Referring website or source through which you arrived at our site.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Booking and Service Fulfilment
- Processing and confirming your cab bookings.
- Assigning a suitable driver and vehicle for your trip.
- Communicating trip details, pickup instructions and driver information.
- Generating invoices and receipts for completed trips.
2.2 Communication
- Sending booking confirmations and trip updates via SMS, WhatsApp or email.
- Responding to your enquiries, complaints or feedback.
- Sending promotional offers or service announcements (only with your consent, and you may opt out at any time).
2.3 Service Improvement
- Analysing usage patterns to improve our website, booking process and overall service quality.
- Understanding customer preferences to offer better vehicle options and routes.
- Identifying and resolving technical issues on our website.
3. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction. These measures include:
- Secure HTTPS encryption on our website.
- Restricted access to personal data, limited to authorised personnel who require it for service fulfilment.
- Regular review of our data collection, storage and processing practices.
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your data.
4. Third-Party Services
We use certain third-party services to operate our website and deliver our services. These third-party providers may collect and process data in accordance with their own privacy policies:
4.1 Distances and payments
Trip distances are estimated from our own list of places; your pickup address is not sent to a map service. Online booking payments are processed by Razorpay under its privacy policy; we do not store card or bank details.
4.2 WhatsApp
We use WhatsApp as a communication channel for booking confirmations, trip updates and customer support. Messages sent via WhatsApp are subject to WhatsApp's Privacy Policy.
4.3 Google Analytics
We use Google Analytics to analyse website traffic and user behaviour. Google Analytics collects information such as how often users visit our site, which pages they visit and what other sites they used before coming to ours. We use this information solely to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. For more details, refer to Google's Privacy Policy.
We do not sell, trade or rent your personal information to any third parties. We may share your information with third parties only when it is necessary to fulfil your booking (for example, sharing your pickup location with the assigned driver).
5. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.
Types of Cookies We Use
- Essential Cookies: Required for the basic functioning of our website, such as maintaining your session and processing bookings.
- Analytics Cookies: Used by Google Analytics to understand how visitors interact with our website, helping us improve performance and user experience.
- Functional Cookies: Remember your preferences (such as language or location) to provide a more personalised experience.
You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records.
- Opt-out: You may opt out of receiving promotional communications at any time by contacting us or using the unsubscribe option in our messages.
- Data Portability: You may request your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us using the details provided below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements. Booking records are typically retained for a period of three years from the date of the trip for accounting and legal compliance purposes.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete that information promptly.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Business Name: Travel Max Cabs
- Phone: +91 98452 62226
- Website: travelmaxcab.com
- Address: Karle 1, Manyata Tech Park Road, DadaMastan Layout, Manyata Tech Park, Nagavara, Bengaluru, Karnataka 560045