This policy follows our Terms & Conditions. Refunds are reviewed and processed by our office team.
1. Cancelling your booking
- Cancel at least 24 hours before the scheduled pickup time to be eligible for a refund.
- Cancellations made within 24 hours of pickup may attract cancellation charges.
- Once a driver and vehicle have been assigned to your booking, the booking becomes non-cancellable. In case you still wish to cancel the trip after assignment, no refund will be applicable and 100% cancellation charges will be levied.
2. No-show
We wait 45 minutes from the scheduled pickup time at no charge. If you are not reachable or do not report at the pickup point within 45 minutes, the booking is marked as a No-Show and the booking amount is non-refundable.
3. If we cancel or change your booking
TravelMax Technologies may modify or cancel a booking because of operational difficulties, vehicle breakdown or other circumstances beyond our control. In that case our liability is limited to refunding the amount you paid.
4. How to ask for a refund
Write to info@travelmaxcab.com or call +91 98452 62226 with your Booking ID.
5. Complaints
Report any grievance or claim within 48 hours of completing your journey by writing to info@travelmaxcab.com with your Booking ID.