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Terms and Conditions

Terms & Conditions: TravelMax Cab

Welcome to TravelMax Cab. By booking a cab with TravelMax Technologies, you agree to the following terms and conditions. Please read them carefully.

  1. Round trip sightseeing. All sightseeing points and travel as per the confirmed and approved itinerary are included in our round trip packages. Any additional sightseeing beyond the confirmed itinerary will be charged extra based on distance.
  2. One way is point to point. Our one-way trip service is strictly for point-to-point transfer. No intermediate sightseeing or additional halts are included in a one-way drop, unless it is pre-approved and added to the final quotation.
  3. One pickup, one drop. Each booking is entitled to only one pickup and one drop location. If you require multiple pickups or drops, please inform us at the time of booking. Additional pickups/drops may attract extra charges.
  4. Local packages. Our Bangalore local packages (4hrs/40kms, 8hrs/80kms, etc.) are valid only for travel within Bangalore city limits. Outstation travel is strictly not permitted under local usage packages. For intercity travel, you must book an outstation package.
  5. Luggage. For a comfortable and safe journey, luggage capacity is limited. We recommend a maximum of 1 bag in a Hatchback, 2 bags in a Sedan, and 4 bags in an SUV. This is subject to the size of the luggage. TravelMax is not responsible for luggage left in the vehicle.
  6. AC in hilly areas. For the safety and to maintain the engine performance of the vehicle on steep gradients, the air conditioning (AC) will be switched off in hilly and high-altitude terrains. Your driver will inform you when required.
  7. Pets. We are pet-friendly. Pet travel is allowed with prior intimation at the time of booking. A nominal additional charge for cleaning and pet handling will be applicable.
  8. Chauffeurs. Your safety is our priority. All our chauffeurs are professionally trained, police-verified, well-mannered, and dressed in uniform. They are experts in route navigation to ensure a smooth travel experience.
  9. Driver details. To ensure your convenience, the assigned driver's name, contact number, and vehicle details will be shared with you via SMS / WhatsApp up to 2 hours prior to your scheduled departure.
  10. Pickup address. Customers are requested to share their complete and accurate pickup address with a landmark. This helps our driver to reach you on time and avoid any unnecessary delays.
  11. Billing day. For billing purposes, one calendar day is calculated from 12:00 AM (midnight) to 11:59 PM of the same day. All usages within this window will be considered as one day.
  12. Past midnight. If your trip extends beyond 12:00 AM (midnight), an additional day's charge will be applicable as per the selected vehicle package.
  13. Night allowance. A nominal night allowance of Rs. 300 will be applicable for any trip that starts, ends, or is in transit between 10:00 PM and 6:00 AM. This charge is payable directly to the driver.
  14. Waiting time. We provide a complimentary waiting time of 45 minutes from your scheduled pickup time to accommodate minor delays.
  15. No-show. If the customer is not reachable or does not report at the pickup point within 45 minutes of the scheduled time, the booking will be marked as a 'No-Show'. In such cases, the booking amount will be non-refundable.
  16. Cancellation. Any cancellation must be made at least 24 hours before the scheduled pickup time to be eligible for a refund as per our cancellation policy. Cancellations made within 24 hours may attract cancellation charges.
  17. Balance payment. In case you have made a partial advance payment, the full balance amount must be cleared in advance at the time of pickup, before the trip starts.
  18. Your itinerary. Customers are solely responsible for managing their own travel itinerary and onward connections. TravelMax Technologies will not be liable for any compensation, loss, or claim if you miss your scheduled flight, train, or bus due to traffic jams, roadblocks, or any other unforeseen delays during the trip.
  19. Grievances. We strive to provide the best service. In case you have any grievance or claim regarding the service, please report the same to us within 48 hours of completion of your journey by writing to us at info@travelmaxcab.com with your Booking ID.
  20. Changes by TravelMax. TravelMax Technologies reserves the right to modify or cancel any booking in case of operational difficulties, vehicle breakdown, or any other unforeseen circumstances beyond our control. In such an event, our liability will be limited only to the extent of refunding the amount paid by the customer.
  21. After driver assignment. Once a driver and vehicle have been assigned to your booking, the booking becomes non-cancellable. In case you still wish to cancel the trip after assignment, no refund will be applicable and 100% cancellation charges will be levied.

By confirming your booking, you acknowledge that you have read, understood, and agreed to all the above Terms & Conditions.

Fares at a glance

  • Round trip: per-km rate with a minimum of 300 km per day, plus driver allowance (bata) per day.
  • One way: per-km rate for the distance plus one day of driver allowance.
  • Local packages: 4 hrs / 40 km or 8 hrs / 80 km inside Bengaluru city limits; extra km at the per-km rate.
  • GST, toll and parking are added at actuals on the final bill.
  • Online bookings get 10% off the rate card. A booking amount of 15% confirms the booking; the balance is paid before the trip starts.
  • Special requests: roof carrier Rs 165 each, driver language preference Rs 200 per ride, new vehicle (2023 or newer) Rs 1 per odometer km.

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